Frequently Asked Questions

Questions about Haus Quiver? We are here to help! Select your question on the dropdown below. If we didn't answer your question, let us know!

General

What is Haus Quiver, exactly?

Haus Quiver gives you on-demand access to performance ski and snowboards through a mobile app. After pre-booking your gear, head to our convenient locations at 12 resorts in U.S. and Canada. With a seasonal Haus Quiver membership, you can enjoy unlimited access to demo performance skis and snowboards from the top brands – Faction, Burton, Icelantic, K2, and Never Summer.

How is Haus Quiver different than renting?

Unlike traditional expensive rentals, we’re saying goodbye to long lines, late fees, and limited selection. Haus Quiver gives you the chance to try out performance skis and snowboards gear with no restrictions. Swap your gear depending on conditions, try a new brand or length, or stick with your favorites – it’s all up to you.

What will my rental include? Do I need my own boots, googles, or helmet?

Haus Quiver gear includes the newest lines of skis (and poles) and snowboards only. If you need any other equipment, you’ll contact your preferred shop location for pricing and availability.

Where can I pick up gear?

Haus Quiver members can pick up their gear at a one of our 12 Epic Pass locations – check out the locations here!

Be sure your reservation and location match!

Sweet! I’m totally in - how do I sign up?

You can sign up for your membership online herePlease note, the name on your membership is the person required to pick up your gear.

Do I have to be an epic pass user?

No, however Haus Quiver locations are only at Epic Pass resorts as of the 2020-2021 season.

Do I need to be an experienced skier / snowboarder to be a member of Haus Quiver?

No specific experience level necessary! With Haus Quiver, you’ll have exclusive selection from top of the line gear for all skill levels and ages, including youth skis and boards.

Can I cancel my membership?

We’ll be bummed to see you go, but you can cancel your membership through the app – just head to your account settings. Please note, refunds are not offered on the original subscription period.

Are kid's sizes available?

Yes, for ages 12 and up, currently!


Existing GH Members

How do I add Haus Quiver to my current Gravity Haus membership?

If you currently do not have an Explorer or All-In Membership (which includes unlimited access to Haus Quiver), you can add Haus Quiver to your membership for only $25 / mo. Contact us today in order to have it added!


Haus Quiver App

Is there an Android app?

Yes, we just released our new Android app on the Google Play Store


Reserving and Using Gear

How do I reserve my gear?

Step 1: Download the Haus Quiver app on your iPhone or iPad.

Step 2: Choose your location

Step 3: Choose your skis or boards, appropriate length, and number of days.

Step 4: Confirm your booking – you’re all set to head into the shop.

So, do I just walk into the shop and ask for my gear?

It’s as simple as that! When you confirm your booking in the app, you’ll see a QR code and a confirmation number in your reservation email. Just show your code or confirmation number at pickup, and the shop will get you scanned, signed, and boots adjusted.

Make sure to bring your boots!

How long can I use my skis / board?

Haus Quiver gear bookings are available for 3 days at a time. After that time, you’ll need to head back into the shop to swap your gear.

Can I have multiple simultaneous bookings?

Haus Quiver subscriptions allow only one booking at a time, per individual subscription. However, you can make up to 3 future bookings at once, if you’d prefer to line up rentals and lock in your favorite gear.

Can someone else pick up/drop-off for me?

No – you’ll need to sign for your skis or board, so if your name is on the Haus Quiver membership, you’ll need to be present at pickup. If you have a trusted friend or family member, it’s OK for them to drop-off for you.

Worst case scenario: what if my gear is lost or damaged?

If your equipment is missing or damaged, you may be responsible for replacement or repair costs. Fees or penalties are at the discretion of the individual rental shop.